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Refund Policy

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Thank you for choosing Imara Nutrition. We care about your experience and want you to feel confident in the services and products you purchase from us.

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1. Services (Coaching & 1:1 Support)

Because our services are delivered through time, expertise, and digital materials, we do not offer refunds for completed sessions or packages.

  • Single sessions: Cancellations or reschedules must be made at least 24 hours before your appointment time. Late cancellations or no‑shows may be charged in full.

  • Packages & programs: Once a package has started, fees are non‑refundable. In special circumstances (such as illness or family emergency), we may offer to reschedule or credit remaining sessions at our discretion.

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2. Digital Products & Downloads

All digital products (such as guides, PDFs, or online resources) are non‑refundable once purchased, due to the immediate access to the content.

If you have trouble accessing your files, please contact us at hello@imaranutrition.com and we’ll help you get what you paid for.

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3. Physical Products (e.g., Food Products, Merchandise)

For safety and quality reasons, we cannot accept returns of opened food products.

We may accept returns of unopened, non‑perishable items (such as merchandise) within 14 days of delivery, if:

  • The item is unused and in its original packaging, and

  • You have proof of purchase (order number or receipt).

To start a return, email hello@imaranutrition.com with your order number and a brief description of the issue. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

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4. Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery at hello@imaranutrition.com with:

  • Your order number

  • Photos of the packaging and product

  • A short description of the problem

We’ll work with you to replace the item or issue a refund, as appropriate.

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5. Processing Refunds

Approved refunds will be processed to your original method of payment. Processing times may vary depending on your bank or payment provider, but typically take 5–10 business days after we issue the refund.

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6. Contact

If you have any questions about this policy or need help with an order, please reach out:

Email: hello@imaranutrition.com

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